“It’s a great honour to have a parent’s trust.”

“Today is particularly important because it’s about safeguarding children,” says Shelley. “Volunteers are being trained in what to do if they see or hear anything that concerns them.”

I’ve come to the Turkey Lane and Monsall Centre in Harpurhey to sit in on a training course led by the family support charity Home-Start.

“Do you mind if I’m a fly on the wall?” I ask once I’ve introduced myself.

“We’re doing a quiz to establish what we already know,” says workshop leader Shelley Roberts pointing out little cards strewn in front of the participants. “Safeguarding is a really grey area and we all bring our own experiences to each situation.”

Home-Start is a national network of independent family support charities. They each recruit and train local volunteers who visit families with young children. All the volunteers have parenting experience and, with the charity’s help, they offer guidance to other parents who might be struggling to cope.

There’s a lively discussion around smacking. Is it ever acceptable? “If a child is having a tantrum then smacking isn’t going to help,” says one woman, “you have to find the reason for the tantrum.”

“There are other techniques to control your child,” says another.

“Smacking is a really contentious issue, isn’t it?” says Shelley. “There are lots of generational and cultural factors around smacking a child.”

During a tea break I ask Shelley how they get to know about families in need. “Mostly through the health visitors,” she says, “because all our families have at least one child under five and are still being seen by a health visitor. But also through GPs, nurseries and other health practitioners.”

I’m introduced to some of the volunteers. Bukky, Afi and Amna have already been working for the charity and are using the training session as a refresher.

“This training is really useful,” says Bukky, “not just for the work you do with other families but it gives you more confidence with your own. It helps you make informed decisions.”

“Before I worked with Home Start I was feeling very low,” says Afi. “But by helping someone else it really boosted my confidence. I’ve now got a job. Yes, it’s improved my life definitely.”

“What have you got out of volunteering?” I ask Amna who says she first did this training course three years ago.

“Honestly, it’s given me a lot of knowledge,” she says, “and it’s a great opportunity to gain experience.” Amna tells me something about one of the families she’s already supported. “The mother would share things with me that she hadn’t shared with anyone else and that’s a great honour to have someone’s trust.”

Before the mugs are put back in the kitchen and the session resumes, I hear from new recruit Sarah whose daughter’s autism diagnosis prompted a career change.

“She’s five now and is getting lots of help at her school but for me, as a parent, I feel as if I’ve been put through the mill,” says Sarah. “The process made me feel isolated with no emotional and practical support. I want to help other people who might be going through the same experience.”

This will be Sarah’s first volunteering role and she’s looking to switch to a caring career, maybe as a support worker. “I’m not sure what field I want to go into but I do feel this is going to be a great starting point.”

“Let’s move on,” says Shelley as she encourages everyone back to the table. “Let’s talk about how you might recognise the signs of neglect and abuse.”

The Home-Start training courses In Harpurhey and Moston have been supported by the Fourteen programme. The next training course starts in January in Moston. Contact Shelley on 0161 721 4493 for details.

“Tackling the lack of provision for young people is crucial.”

It’s lunchtime on a chilly Friday afternoon and I’m outside a north Manchester high school as excited students stream out, finished for the week.

Amongst the mums, dads and carers are Lee and Adrian, two workers from the Mancunian Way youth charity, about to start their afternoon shift.

“So what’s the idea?” I ask as the children disperse in all directions.

“The main aim is to tackle anti-social behaviour,” says Lee. “In a little while we’ll head up to the takeaway where they have their dinners. Then we’ll make our way around the estate.”

Lee and Adrian are part of the charity’s Stay Safe programme funded – in this part of the city at least – by Forever Manchester’s Fourteen programme.

It’s a street-based scheme where, over time, youth workers build trust with local young people in targeted areas so they can offer advice and support when it’s needed. As well as their Friday afternoon shift, Lee and Adrian are out on these streets on Tuesday evenings too.

“To be fair most of the issues we deal with are not from students of this school,” explains Adrian as we walk towards the takeaway, “but with local kids who’ve been excluded. Even trying to hold a conversation is difficult, they only want to talk about criminality. All they’re interested in is making money in the wrong way rather than staying in school.

“Many of the young people who are antisocial don’t have a strong support structure at home,” he continues. “Maybe there’s a parent who’s alcoholic, or in prison. So there are no boundaries.

“They’re a victim of their environment?” I suggest.

“The parents aren’t bothered. The kids can do what they want.”

The takeaway is the only shop open in a row of shuttered properties in a derelict square.
I’m introduced to Paul, a 14-year-old student from the high school, who’s already eaten and is on his way home.

“He plays in goal for Stoke City,” says Lee by way of introduction, “and you’ve just been selected to play for England Under 15s, haven’t you?”

Paul tells me how he was trialled by the Premiership club and now travels there three times a week for training. “So what have these two ever done for you?” I ask him, cheekily.

“No pressure now,” jokes Lee, over my shoulder.

“They’ve given me lots of encouragement,” says Paul, “they tell me to keep striving forward.”

The takeaway is full to bursting with more young people forcing their way in to order their box of chicken or cone of chips. Two young lads, not in school uniform, come out and are greeted by Lee and Adrian. Their reply is not so polite.

After they’ve disappeared back into the estate Adrian explains they have recently been excluded and now attend a Pupil Referral Unit. “Sometimes you’ll get some sense out of them and sometimes you won’t,” he says, “but they’re always suspicious of new people.”

“That’s understandable,” I say. “It must be reassuring though for these youngsters to have you around.”

“They get used to seeing us,” says Lee. “We’re here week in, week out. Everyone knows why we are here. And every week we speak to someone new.”

We wander towards the 3G football pitches where small groups are running after each other, burning off energy, being kids.

“If you had the resources,” I ask, “what would you like to see happen for young people?”

“Getting them out of their comfort zones can be really inspiring,” says Lee. “Many of these,” he waves an arm, “have never left their own patch. Experiencing the outdoors can be especially rewarding.”

“You’ve got to give young people hope,” adds Adrian. “There has to be real opportunities for them. Without hope they will turn to alternative negative activities. So tackling the lack of provision for young people is crucial.”

More than just football

“I enjoy it,” says Reece. “It keeps me fit, gets me out of the house and I like meeting up with the others twice a week.”

“What position do you play?” I ask.

“Midfield.”

“So you feed the strikers?” I ask, pretending I know what I’m talking about.

“You’ve got a good engine on you, haven’t you?” says North Manchester Athletics FC coach, Jordan Ryan. “He goes from box to box.”

“And what would you be doing on a Tuesday night if you weren’t football training?” I ask the 23-year-old.

“I’d just be sat at home watching telly, I suppose.”

Most people wouldn’t give this group of lads running around plastic cones on a training pitch behind Manchester Communications Academy a second glance, but tonight I’m finding out there’s much more to it.

In his day job Jordan works for Street League, an organisation that uses sport to re-connect with young people who don’t have a clear employment or education direction.

“We took this group of lads to play in the Manchester International Football Academy,” he says. “It was the first time they’d played as a team and we got beat 8-1. But they wanted to stay together and mithered me to set them up as a regular team.”

That was 18 months ago and at first Jordan wasn’t keen to give up his free time to become their volunteer coach but could see the benefits it brought to these teenagers and young men.

“I ran a similar project in Salford some years ago and that was massively successful at reducing crime rates,” he says. “I’m not saying all these lads would be causing trouble if they weren’t here but it gives them the opportunity to do something different, be part of a team, and a reason to get up on a weekend.”

North Manchester Athletics FC now has a squad of over 25 players aged from 18-23 and has competed in the Manchester Saturday Morning Football League since September.

“How are you getting on?”

“We got beat 8-0 in our first game and 7-0 in our second. We beat Partington 5-2 in our third game but it hasn’t been going so well since then.”

“It sounds like the only way is up,” I say. “Do the lads get demoralised?”

“No, not so much,” says Jason. “They’ve stayed together. They’re a tight bunch. We try to sort out our mistakes in these training sessions.”

On behalf of the team Jordan successfully applied for funding from Forever Manchester’s Fourteen programme which meets their expenses for half a season. “We pay for this pitch and our match day pitch,” he says, “which includes hot showers after the game. And we need a minibus for the away games. The Fourteen money has helped us massively.”

And, on top of the football and the benefits it brings, the players have other opportunities too. The team has partnered with North Manchester Sport and Activity Forum which helps with funding applications and, in return, the lads act as volunteers at their events. A win-win.

Jordan blows his whistle and brings everyone together. “In terms of Saturday’s game boys, we’re against Arlington at home. We’ve played them before and beaten them. We’re expecting a tough game but we now know their style.

“The plan tonight is to work on the shape of the midfield.”